Customer Service
Because ASP is a service-oriented company, each customer receives the personal attention he or she deserves. Dedicated Customer Service specialists assist you with order processing, product usage, and general questions. All questions are answered in an efficient, courteous, knowledgeable manner by a member of our staff.

Account Executives
As an ASP customer, you are assigned a dedicated account executive to assist with your orders, questions, and concerns. Your ASP account executive will conduct a comprehensive financial analysis of your current and planned instrument processing expenditures to ensure that the ASP products you purchase are the wisest investments you can make. To contact your local ASP account executive, please call 888-783-7723 or aspservices@aspus.jnj.com.

Help Desk Product Specialists
Staffed 24 hours/day by a product specialist, the ASP Help Desk responds to your calls quickly and efficiently. Following an established protocol, the specialist identifies key issues and appropriate solutions, then follows up with regular reports. To contact the ASP Help Desk, please call 888-783-7723 or aspservices@aspus.jnj.com.

Clinical Support Line
Staffed by registered nurses with operating room and related hospital experience, the ASP Clinical Support line provides expert assistance with questions about system-related issues, instrument processing, biological testing, material compatibility, and more. Our clinicians remain on the leading edge of current hospital, OSHA, JCAHO, and AAMI standards and practices to make sure they’re giving you the most current information and assistance possible. To contact your local ASP clinician, please call 888-783-7723, or aspservices@aspus.jnj.com.

CIDEX Family of Products Representatives
ASP’s dedicated Product Support representatives specialize in optimizing your use of any of the CIDEX Family of Products. All material safety data sheets (MSDS), product inserts, and general information on the CIDEX Family of Products is available through the fax-back system using our toll-free number: 888-783-7723, or aspservices@aspus.jnj.com.